Refund policy

Return & Refund Policy - Bella Oliva

Welcome to our return and refund policy. We want your experience with Bella Oliva to be as exceptional as our olive oil, so we've created a straightforward process to handle any concerns you might have with your purchase.

Our promise to you We take immense pride in our premium Italian olive oil and carefully inspect each bottle before shipping. However, we understand that sometimes returns are necessary, and we're here to make that process as smooth as possible.

Return window and conditions You may return your unopened Bella Oliva olive oil within 14 days of delivery. The bottle must remain sealed and in its original packaging to ensure product quality and food safety. Think of it like any fine food product – once the seal is broken, we cannot guarantee its pristine condition.

Starting your return journey If you need to return your Bella Oliva olive oil, here's what to do:

First, reach out to our customer service team at bellaolivaoil@gmail.com. Include your order number and reason for return in your email. We'll respond within 48 hours with detailed return instructions and shipping labels.

Understanding the costs We believe in transparency about all costs involved:

  • If we made a mistake or your product arrived damaged, we'll cover all return shipping costs 

Getting Your Refund Once we receive your return, our process is simple:

  1. We inspect the returned product
  2. Within 5 business days, we process your refund
  3. The money returns to your original payment method
  4. You'll receive the full product price, minus any applicable return shipping fees

When Returns Aren't Possible For food safety and quality reasons, we cannot accept returns if:

  • The bottle has been opened
  • The original packaging is missing
  • It's been more than 14 days since delivery
  • The order was a bulk or wholesale purchase

Need Help? We're always here to assist you:

  • Email us at bellaolivaoil@gmail.com
  • We promise to respond within 48 hours
  • We'll guide you through every step of the process

Remember, your satisfaction with Bella Oliva is our priority. Like the care we take in selecting our olives and crafting our oil, we handle each return with attention and respect.

Legal Framework This policy complies with EU consumer protection laws while maintaining our commitment to quality and food safety standards. We may update these terms occasionally, with changes taking effect immediately upon website posting.